Privacy Policy

Last updated: [30.10.2024]

Welcome to HotelFacts.net! At Ananas GDS we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect the data you provide when using our web application. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect and use personal data to provide and improve our services, ensuring a seamless experience for our clients. We may collect the following types of information:

• Account Information: Your name, email address, phone number, and other contact details provided during registration or when managing your account.
• Usage Data: Information on how you use the application, including interaction logs, error reports, and performance data to improve service delivery.
• Hotel Data: Information relevant to your hotel(s) such as room availability, amenities, prices, images, and other details that help transform your data into a presentable layout for your clients.
• Billing Information: Credit card or payment details, where applicable, to facilitate transactions for any paid services.

2. How We Use Your Data

We use the data we collect to provide, maintain, and improve our web application and related services. This includes:

• Transforming hotel data into layouts for display to your end-users.
• Providing customer support and responding to inquiries.
• Sending relevant updates or notifications related to service changes or improvements.
• Analyzing trends to enhance user experience and application performance.

3. Data Security

We implement robust security measures to safeguard your data against unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption: We use industry-standard encryption for data transmission and storage.
• Access Control: Access to personal data is restricted to authorized personnel who require it to fulfill their job responsibilities.
• Data Anonymization: Wherever feasible, we anonymize personal data to enhance privacy.

Despite our best efforts, no security system is impenetrable. However, we continuously update our practices to protect your data from evolving threats.

4. Data Retention

We retain your data only as long as necessary to provide the services or for other essential purposes, such as complying with legal obligations, resolving disputes, and enforcing our agreements. If you close your account, we will delete or anonymize your data, as applicable, except when retention is required by law.

5. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal data to third parties. All data collected is used solely for serving you and enhancing your experience with our application. However, we may share data with trusted service providers who assist us in operating our application, provided they adhere to strict data protection standards.

6. Cookies and Tracking Technologies

Our web application uses cookies and similar tracking technologies to improve functionality and user experience. Cookies are small files stored on your device that help us understand how you use the application. You may choose to block cookies, but doing so may affect your experience.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Object to or restrict the processing of your data.
• Withdraw consent at any time where consent was obtained.
• Contact us or a supervisory authority to lodge a complaint.

To exercise any of these rights, please contact us using the details provided below.

8. Changes to this Privacy Policy

We may update this Privacy Policy periodically. We encourage you to review it frequently for any changes. If we make significant changes, we will notify you through the application or by other means.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@hotelfacts.net :